For a single CSM or a small book, trying CX42 on real accounts.
forever
No card needed.
Start a pilotThe agentic operating system for Customer Success
Customer Success that works out of the box.
CX42 agents watch every account, catch churn risk in days instead of months, and do the follow-through, so the revenue you have already won stays won.
Churn risk spotted in days, not weeks
CS Ops without the headcount
Every agent action approved by your team
01Why CX42
Your customers leave clues before they leave you.
CX42 connects the clues. AI agents act to help them stay.
CRM
Tickets
Usage
Email
Signals are scattered
Usage in one tool, tickets in another, the relationship in someone’s inbox.
ONE VIEW. EVERY SIGNAL.
Usually
Week 9
With CX42
Day 4
Risk shows up too late
Most churn is only obvious at the renewal call, when it is too late to fix.
EARLY SIGNALS. TIME TO ACT.
A CSM aloneWith agents
Coverage doesn’t scale
Every new account means more manual work, or another hire.
MORE ACCOUNTS. LESS MANUAL WORK.
02Who we are
The layer your CS stack was missing.
CX42 is not another dashboard. It is the layer that sits across your stack, connects every system your customers touch, and runs Customer Success on top of it.
Keeps the revenue you have wonChurn signals surface in days, while there is still time to act.
Scales without hiringAgents take on the work CS Ops would otherwise need people for.
Fits the stack you runNo rip-and-replace, and no health model to build first.
ActionsHuman-approved
OutreachEscalationsQBR decksRenewals
Agent orchestration
Data AnalystSupportRelationsCommercialResearch
Customer contextOne timeline · explainable health
Your systemsConnected, not replaced
+ more
03From signals to action
Every renewal deserves a head start.
Follow Acme Analytics through two versions of the same nine weeks and see how CX42 connects scattered signals to put the renewal back on track.
Risk spottedDay 4instead of week 9
Renewal securedWeek 3six weeks before the review
Manual triageNoneagents connected the signals
W1W2W3W4W5W6W7W8W9
Without CX42Signals sit in separate tools
Usage starts sliding
SUP-1842 opened
Sponsor: “sync still failing”
Check-in declined
Found at renewal
With CX42Agents read every tool together
Signals connected, Acme flagged
Agent escalates SUP-1842 and books the sponsor
Renewal on track
Acme Analytics scenario. Sample data.
04How CX42 works
Connect every system. CX42 does the thinking.
CX42 connects to the tools your customers already touch, reads them together and turns the signals into outcomes. This is what it did for Acme.
What CX42 moves for your business
Churn
30%Caught while there is still time to act.Revenue retention
12 ptsRenewals secured before they are due.Time to detect
90%Days, not weeks, from signal to action.CSM coverage
2.5xMore accounts per CSM, no new headcount.At-risk revenue
40%Every at-risk dollar gets a plan and an owner.Expansion
18%Growth signals surface next to risk.- 01
Understand
Every source, one story.
- 02
Detect
Spots risk early.
- 03
Decide
Picks what comes first.
- 04
Act
Agents do it. You approve.
05Agent orchestration
CS Ops without the headcount.
Instead of a CSM chasing signals across tools, five specialised agents watch every account. An orchestrator turns what they find into actions, and the agents carry them out once your team approves.
Agents watching Acme
- Data Analyst AgentWeekly active users down 64%.
- Support AgentSUP-1842 data sync failing.
- Customer Relations AgentExec sponsor sentiment negative.
- Commercial Agent$240K renews in 74 days.
- Research AgentAcme is hiring for its data team.
Orchestrator
Decision for Acme Analytics · Day 4
Fix the sync, rebuild trust, then protect the renewal.
Time to action, manually9 weeks
With agent orchestration4 days
Actions performed by agents
- Escalated SUP-1842 to engineeringSupport AgentDone
- Drafted the executive summary for Sarah MitchellCustomer Relations AgentApproved by Maya
- Booked the recovery meetingOrchestratorDone
- Updated the renewal forecast in the CRMCommercial AgentDone
Every action is approved by a person before it runs, and logged.
06Ask about any account
A portfolio you can actually ask questions.
Ask in plain language and get an answer you can act on, with the record behind every claim one click away.
Example conversation on sample data
Why did Acme's renewal risk spike?
Book a demo to ask about your own accounts
07Integrations
Bring the systems your customer journey already runs on.
CX42 connects customer, support, usage, communication and meeting data into one shared context, so its agents can reason across the full relationship instead of working from isolated signals.
CRM
- Salesforce
- ZohoCRM
- HubSpot
Helpdesk
Freshdesk- Zendesk
- Intercom
Product usage
Amplitude- Mixpanel
Pendo
Userpilot
Heap Analytics
- Gmail
- Outlook
Meetings
- Google Meet
- Zoom
- MS Teams
Notetakers
Firefly
Granola
Product names and logos are trademarks of their respective owners and are shown to indicate compatibility.
Opinionated by default. Configurable by exception.
Stop configuring your CS platform. Start using it.
Risk spottedAcme Analytics · Day 4
Agent actionEscalation approved
Renewal$240K back on track
Works with the tools you already run
+ more
Demo requested.
We'll email you within one business day to find a time.
06Inside the product
Everything your CS team runs, in one place.
From the morning brief to the whole portfolio. Pick a screen to see it, or open it full screen.
01Your day2
02Every account4
03The whole portfolio5
Pricing
Clear pricing. Every feature. Your whole team.
Choose how many customer accounts CX42 should watch. Every agent, Ask CX42 and every module come with every paid plan, and there is never a charge per seat.
How many customer accounts do you manage?
Your whole team gets a seat on every plan.
For CS teams running a full portfolio who want agents working every account.
/ month
Book a demo
Outgrow your band and you simply move up. We'll never switch anything off mid-quarter.
For large or regulated teams that need custom data, security and support.
Talk to us
Included
Nothing held back on paid plans.
You choose the size of your book. You never choose which features your team is allowed to use.
- All five specialised AI agents
- Ask CX42 on any account or portfolio
- Explainable health scores
- Risk and expansion signals
- Recovery plans and goals
- Automations with approval steps
- CX42 Drive for QBRs and EBRs
- Manager view and team coverage
- Roles, permissions and audit trail
What you're paying for
The product your team opens every morning.
Every plan starts from the same working view: what changed overnight, which accounts need you first, and a brief written by CX42.
How we price
Four things we promise.
No seat tax
Add every CSM, manager and exec who should see an account. The price doesn't move.
AI is in the price
Agents and Ask CX42 are part of the plan, not a meter that runs in the background.
No required setup fee
Connect your tools yourself and go live. Guided onboarding exists if you want it.
Room to leave
Monthly plans can be cancelled any time, and your data export is yours to keep.
Add-ons
Optional extras.
Services and controls some teams want on top of a plan. None of them unlock product features.
Compare plans
Every limit, side by side.
Questions
Pricing, answered.
How is CX42 priced?
Do you charge per user?
No. Every plan includes unlimited seats for CSMs, managers and anyone else who needs to see accounts.
What counts as an account?
One customer company that CX42 watches: its health, contacts, tickets, usage and renewal. Contacts and interactions inside that company don't add to the count.
What if we grow past our band?
We'll let you know as you approach it, and you can move up a band whenever suits you. Nothing is switched off when you cross the line.
Are the AI agents extra?
No. All five agents and Ask CX42 are included in every paid plan.
How does annual billing work?
Can we try it first?
See CX42 on your own accounts before you pick a plan.
Thirty minutes, your data, and a ranked list of the accounts that need you first.